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Understand Uber's New Terms of Service Before Taking a Ride

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Nowadays, many individuals use Uber as a form of transportation. While this driving service can be convenient when traveling, it is important for passengers to keep in mind that Uber has recently changed their Terms of Service in an attempt to limit the rights of passengers. Now, the agreement seeks to force arbitration for passengers who are involved in car accidents while riding as a passenger in an Uber vehicle.

On November 14, Uber sent an email out to its users in an attempt to undermine a decision rendered by Federal District Judge Jed Rakoff, which announces that the update to Uber’s Terms of Service would be effective as of November 21, 2016. Of course, this was during a time that many people were busy preparing for Thanksgiving.

In the email, Uber told users to read the new Terms of Service and explained that it had revised their arbitration agreement. According to a recent report, “The revision is with an eye to ensuring that negligence claims by passengers must have their claims for personal injuries arbitrated, and not litigated, thereby waiving the passengers’ rights to a jury trial.”

Thankfully, individuals can reject the new Terms of Service by creating a notice and sending the notice via hand-deliver or email to Uber within 30 days of November 21, 2016. If the notice is sent via email, the email must come from the email address that is associated with the Uber user’s account and must be addressed to change-dr@Uber.com. Additionally, the notice needs to include the person’s full name and state that person’s explicit intent to reject the changes to the Terms of Service.

In doing so, the person will only be bound to the Terms of Service that the person originally agreed to when signing up with Uber.


If you have been harmed in a car accident while using Uber, we urge you to get in touch with our Chicago personal injury lawyers at Cavanagh Law Group right away. Our team has some of the highest settlement awards in the history of Illinois!

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To speak to a professional and find out if you have grounds to file an injury lawsuit, call our firm at (844) 515-2223 or fill out the form below.

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